Refund Policy

The refund request window applicable to each product is stated at the point of purchase and in the product's purchase confirmation.

Refund requests are reviewed individually. Eligibility depends on the product purchased, the reason for the request, and the extent to which the product has been accessed or used.

Our products are digital and delivered electronically, so they cannot be returned in the traditional sense. Where a purchase provides immediate access to downloadable or fully delivered content, refund eligibility may be limited once that access has been used.

Where a product is sold as a subscription, you may cancel at any time to prevent future charges. Cancellation stops renewals going forward; access generally continues until the end of the paid period. Charges for periods already used are not automatically refunded.

If you were charged more than once for the same purchase, contact us with the transaction details. Verified duplicate charges are refunded in full.

If a product does not function as described and we are unable to resolve the issue, you may be eligible for a refund. Please contact us first so we can attempt to diagnose and correct the problem.

Email martin@kingcommercegroup.com with the purchase email address, the product name, the transaction date, and a short description of the reason for the request. We will confirm receipt and let you know the outcome of the review.

Approved refunds are issued to the original payment method through the payment processor used for the purchase. The time for funds to appear depends on that processor and your financial institution.

Refund requests and related questions should be sent to martin@kingcommercegroup.com.